Privacy Policy

01Introduction

This Privacy Policy (hereinafter referred to as the "Policy") is published by Tekan88 (hereinafter "Tekan88", "we", "us", or "our") and governs the collection, processing, storage, and disclosure of personal data belonging to individuals who access, register on, or interact with the Tekan88 platform located at https://tekan88.cam (the "Platform").

Tekan88 operates as an online casino and sports betting platform serving registered players across Malaysia, including the Klang Valley, Penang, Johor Bahru, Petaling Jaya, and Shah Alam. In the course of providing our services — which include slots, live dealer casino games, sports betting markets covering Liga Super Malaysia, EPL, and other events, and associated financial transaction processing — we necessarily collect and process certain personal data relating to our players.

We take our obligations as a data controller seriously. This Policy is designed to be clear, comprehensive, and written in plain English so that every Tekan88 player fully understands how their personal information is handled. We do not use legal complexity as a shield for opaque data practices.

By registering a Tekan88 account or by continuing to use the Platform after this Policy has been updated and brought to your attention, you acknowledge that you have read and understood this Policy and consent to the processing of your personal data as described herein.

02Definitions

For the purposes of this Privacy Policy, the following terms carry the meanings set out below:

• "Personal Data" means any information relating to an identified or identifiable natural person ("Data Subject"), including but not limited to name, identification number, contact details, financial information, location data, and online identifiers.
• "Processing" means any operation performed on Personal Data, including collection, recording, storage, alteration, retrieval, consultation, use, disclosure, erasure, or destruction.
• "Data Controller" means the entity that determines the purposes and means of processing Personal Data. For the purposes of this Policy, Tekan88 is the Data Controller in respect of all player Personal Data collected through the Platform.
• "Data Processor" means any third party that processes Personal Data on behalf of the Data Controller under a written agreement and subject to the Data Controller's instructions.
• "Cookie" means a small text file placed on a user's device by a website in order to store information about the user's session, preferences, or browsing behaviour.
• "KYC" means Know Your Customer — the identity and age verification process required of all Tekan88 players prior to full platform access and withdrawal privileges.
• "Player" or "User" means any individual who has registered an account on the Tekan88 platform or who accesses the platform without registration.
• "Third Party" means any entity other than the Player and Tekan88, including service providers, payment processors, and regulatory bodies.

03Data We Collect

Tekan88 collects the following categories of personal data from players and platform visitors:

3.1 Registration and Identity Data

• Full legal name as appearing on official government-issued identification.
• Date of birth (for mandatory age verification — players must be aged 21 or above).
• Residential address, including postcode and state within Malaysia.
• Valid email address and contact telephone number.
• Username and encrypted account password.

3.2 KYC and Verification Data

• Copies of government-issued identity documents (Malaysian IC / MyKad, Passport, or Driver's Licence).
• Proof of address documentation (utility bills, bank statements, or official correspondence).
• Selfie verification images taken during the KYC process.

3.3 Financial and Transaction Data

• Deposit and withdrawal transaction records, including amounts, timestamps, and payment methods used (e.g., Touch 'n Go eWallet, DuitNow, Maybank2u, CIMB Clicks, FPX, Boost, GrabPay, Public Bank, Hong Leong Connect).
• Account wallet balances and bonus credit history.
• Bank account or e-wallet identifiers associated with withdrawal requests (account numbers are masked in storage).

3.4 Technical and Usage Data

• IP address, device type, operating system, and browser information at the time of access.
• Session duration, pages visited, games played, bets placed, and betting patterns.
• Login timestamps, geographic location data derived from IP address, and referral source.

3.5 Communications Data

• The content of support enquiries submitted via live chat or email, including any attachments provided.
• Survey responses or feedback submitted voluntarily by players.
• Records of promotional opt-in or opt-out preferences.

04How We Collect Data

Tekan88 collects personal data through the following channels and mechanisms:

• Directly from you: When you complete the registration form, submit KYC documentation, make a deposit or withdrawal request, contact our support team, participate in a survey, or respond to a promotional communication.
• Automatically during platform use: Session and technical data is collected automatically via server logs, cookies, and similar tracking technologies whenever you access the platform, whether logged in or not.
• From payment service providers: When you initiate a financial transaction, Tekan88 receives transaction confirmation data and relevant payment identifiers from approved Malaysian payment providers including DuitNow, FPX, Touch 'n Go eWallet, Boost, GrabPay, Maybank2u, CIMB Clicks, Public Bank, and Hong Leong Connect.
• From identity verification services: Where Tekan88 uses third-party KYC or anti-fraud services to assist in verifying player identity, these providers may return verification results and associated data points that are stored on your account record.
• From fraud detection systems: Automated systems may flag and record unusual access patterns, login anomalies, or transaction behaviour as part of our platform security and AML compliance obligations.

05Legal Basis for Processing

Tekan88 processes personal data only where a lawful basis exists for doing so. The following legal bases apply to our processing activities:

• Contractual Necessity: Processing your registration data, KYC documentation, and transaction records is necessary to perform the contract between you and Tekan88 — namely, to provide you with access to our platform and to process your deposits and withdrawals.
• Legal Obligation: Tekan88 is subject to applicable anti-money laundering (AML), counter-terrorism financing (CTF), and other regulatory obligations that require us to collect, verify, and retain certain categories of personal data regardless of your preferences.
• Legitimate Interests: Tekan88 processes technical and usage data on the basis of its legitimate interest in maintaining platform security, preventing fraud, improving service quality, and detecting prohibited conduct as defined in our Terms & Conditions.
• Consent: Where processing is not required for contractual performance, legal compliance, or legitimate interests — for example, sending you promotional communications about bonuses and new games — Tekan88 relies on your freely given, specific, and informed consent. You may withdraw this consent at any time.

06How We Use Your Data

Tekan88 uses the personal data it collects for the following specific purposes:

• Account creation and management: To register your account, verify your identity and age (mandatory 21+ requirement), maintain your account records, and authenticate your logins.
• Service delivery: To provide access to games, process bets and casino play, display odds and results, and deliver the core platform experience.
• Payment processing: To facilitate deposits and withdrawals via your chosen Malaysian payment method, and to maintain accurate financial records of all transactions.
• Fraud prevention and security: To monitor for suspicious activity, detect and investigate potential fraud, prevent money laundering, and protect the integrity of the platform and other players.
• Regulatory compliance: To meet our obligations under applicable AML, KYC, data protection, and gaming regulations, including record-keeping requirements.
• Customer support: To respond to your enquiries, resolve disputes, process complaints, and provide assistance via live chat and email.
• Responsible gambling: To monitor play patterns that may indicate problem gambling behaviour, enforce player-requested deposit and loss limits, and administer self-exclusion requests.
• Platform improvement: To analyse aggregated, anonymised usage data to understand player behaviour, identify performance issues, and improve our products and services.
• Marketing communications: Where you have opted in, to send you information about promotions, bonuses, new games, and other Tekan88 offers that we believe may interest you. You may opt out at any time.

07Data Sharing & Disclosure

Tekan88 does not sell, rent, or trade your personal data to any third party for their own commercial purposes. We share personal data only in the following circumstances and with the following categories of recipients:

• Payment Service Providers: To process your deposits and withdrawals, we necessarily share relevant transaction and identity data with approved Malaysian payment processors, including providers of DuitNow, FPX, Touch 'n Go eWallet, Boost, GrabPay, Maybank2u, CIMB Clicks, Public Bank, and Hong Leong Connect. These providers are bound by their own data protection obligations and applicable Malaysian financial regulations.
• KYC and Identity Verification Partners: Third-party identity verification services receive document images and personal details solely for the purpose of completing the KYC verification process. These partners act as Data Processors under written agreements that restrict their use of your data to this specific purpose.
• Technology Infrastructure Providers: Cloud hosting, database management, and cybersecurity service providers who support the operation of the Tekan88 platform may process certain personal data in the course of providing their services. All such providers are contracted as Data Processors and are prohibited from using your data for any purpose beyond the contracted service.
• Legal and Regulatory Authorities: Where required by applicable law, court order, or lawful regulatory request, Tekan88 will disclose personal data to the relevant legal or governmental authority. We will notify affected players of such disclosures wherever legally permissible to do so.
• Anti-Fraud and AML Networks: Where required to prevent financial crime, Tekan88 may share relevant data points with approved anti-fraud and anti-money laundering data-sharing schemes or regulatory bodies.
• Business Transfers: In the event of a merger, acquisition, or sale of all or part of Tekan88's business assets, player personal data may be transferred to the acquiring entity as part of that transaction, subject to equivalent data protection obligations being imposed on the acquirer.

08Cookies & Tracking

Tekan88 uses cookies and similar technologies to operate the platform effectively. The following categories of cookies are deployed:

Tekan88 does not deploy third-party advertising cookies, social media tracking pixels, or behavioural profiling technologies on the platform. You may manage cookie preferences via your browser settings; however, disabling strictly necessary cookies will impair your ability to use the platform.

09Data Security

Tekan88 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, loss, alteration, or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and our servers.
• AES-256 encryption at rest for sensitive stored data, including KYC documents and financial records.
• Two-factor authentication (2FA) available to all players for account login protection.
• Role-based access controls ensuring that Tekan88 staff can only access player data that is necessary for their specific job function.
• Regular penetration testing and vulnerability assessments conducted by qualified third-party security specialists.
• Intrusion detection systems and 24/7 security monitoring of platform infrastructure.
• Segregated data storage ensuring that KYC documents, financial records, and gameplay logs are stored in logically isolated environments.

Notwithstanding the above, no data transmission over the internet or electronic storage system is entirely immune to security risks. In the event of a data breach that is likely to result in a risk to your rights and freedoms, Tekan88 will notify affected players promptly and take all reasonable steps to contain and remediate the breach.

10Data Retention

Tekan88 retains personal data only for as long as is necessary to fulfil the purpose for which it was collected, to comply with applicable legal obligations, to resolve disputes, and to enforce our agreements. The following retention periods apply:

Upon expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymised in a manner that prevents re-identification.

11User Rights

Subject to applicable data protection law and certain limited exceptions, Tekan88 players have the following rights in respect of their personal data:

• Right of Access: You have the right to request a copy of the personal data that Tekan88 holds about you, together with information about how it is processed. We will respond to access requests within 30 days of receipt.
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected without undue delay. You may update basic account information directly via your Account Settings.
• Right to Erasure: In certain circumstances, you have the right to request the deletion of your personal data. Note that this right is subject to overriding legal obligations — for example, financial transaction records that must be retained for regulatory compliance cannot be erased prior to the end of the applicable statutory retention period.
• Right to Restrict Processing: Where you contest the accuracy of your data or object to our processing, you may request that we restrict further processing of your data while the matter is resolved.
• Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format, and to transmit that data to another controller where technically feasible.
• Right to Object: Where Tekan88 processes your data on the basis of legitimate interests, you have the right to object to that processing. We will cease processing unless we can demonstrate compelling legitimate grounds that override your interests.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal. To withdraw marketing consent, use the unsubscribe mechanism in any marketing communication or contact our support team.

To exercise any of the above rights, please contact Tekan88's Data Privacy team at [email protected]. We may require you to verify your identity before processing your request to prevent unauthorised access to your data. We will respond to all rights requests within 30 calendar days of receipt, with a single extension of a further 30 days where the request is complex or numerous.

12Children's Privacy

The Tekan88 platform is strictly intended for adults aged 21 years and above. We do not knowingly collect, process, or store personal data belonging to individuals under the age of 21. If you are under 21, you must not register an account or attempt to use the platform under any circumstances.

Tekan88 implements mandatory age verification during the registration and KYC process to enforce this requirement. Where Tekan88 becomes aware that personal data has been collected from a person under the age of 21, we will take immediate steps to delete that data and close the associated account, with any deposited funds returned to the appropriate source.

If you are a parent or guardian and believe that your child has registered an account on Tekan88, please contact us immediately at [email protected] so that we may investigate and take appropriate action without delay.

13International Data Transfers

Tekan88 operates its primary infrastructure within the Asia-Pacific region. Certain service providers — particularly cloud infrastructure, cybersecurity, and KYC verification partners — may process data in jurisdictions outside of Malaysia. Where personal data is transferred internationally, Tekan88 ensures that appropriate safeguards are in place to protect your data, including:

• Contractual clauses imposing data protection obligations on the receiving party that are equivalent to, or exceed, those applicable in Malaysia.
• Transferring data only to jurisdictions that provide an adequate level of data protection as assessed by Tekan88's legal team.
• Applying encryption and data minimisation measures prior to any international transfer to limit the data exposed in transit.

We do not transfer personal data to jurisdictions that lack appropriate data protection frameworks without ensuring that adequate contractual or technical safeguards are in place.

14Policy Amendments

Tekan88 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or platform functionality. The date on which this Policy was last revised is displayed prominently at the top of this page.

Where changes to this Policy are material — for example, where we introduce a new category of data processing or a new sharing arrangement — Tekan88 will notify registered players via email or an on-platform notification in advance of the changes taking effect. Your continued use of the Tekan88 platform following such notification constitutes acceptance of the revised Policy.

We encourage all players to review this Policy periodically. A current, dated copy of this Policy is always accessible via the navigation menu of the platform.

15Contact Us

For all queries, requests, or complaints relating to this Privacy Policy or Tekan88's data processing practices, please contact us through the following channels:

For responsible gambling support resources, please visit our Responsible Gambling page. For the full terms governing your use of the platform, please review our Terms & Conditions.

This Privacy Policy was last reviewed and updated on 1 January 2026. This version supersedes all prior versions of the Tekan88 Privacy Policy.